Household Registration Office’s system is terribly slow

Monday morning (31/03/2014) in XinDian’s Household registration Office, people had to wait 2 hours to get simple papers like a 戶籍謄本. Everybody was waiting, the staff and the people. I wrote a note and placed it in the suggestion box of the office:

•  -> 戶籍謄本 -> Household Certificate Transcript

• "Your computer system is too slow. Some software engineers are willing to fix it for free. Please contact the organisation G0V."

Yesterday and today, I received this email as an answer:

• 郭先生您好，
• 有關您建議的事項因涉及資安及控管問題，有關系統維修(護)由主管機關內政部統籌辦理，很感謝您對本所提供之意見，本所會持續反映，希望可以盡速改善，為您提供更快更好的服務，有任何問題歡迎來電指教。
• (02)2914-7675
• 
  
• 新北市新店戶政事務所
•  It means, this issue has security concern, and the authority, Ministry of Interior, is responsible for  maintaining the new household system. They can do nothing but report the issue to the MOI. :(
• Maybe we can do something and send complains and request to give a chance to citizens to review the source code and provide patches.

Is there anybody who would like to contact with them and see if there is a way to let us contribute ? (my Chinese might not be good enough to talk to them).

•  The new household system just sucks. A lot of media already reported about this.
  • http://www.appledaily.com.tw/appledaily/article/headline/20140219/35650550/
    • -- "The new household system did not pass ANY test before it is online"
    • And the authorities had promised to fix all issues. The system is outsourced to a company, so it will be a little bit hard (in policy aspect) to contribute for the g0v.
    • I thought that they promised to fix it a while ago. Maybe now is the right time to propose an external help (us, programmers ?). To propose help is the first stage of a change, even if we know that it will probably be refused.