Household Registration Office’s system is terribly slow

Monday morning (31/03/2014) in XinDian’s Household registration Office, people had to wait 2 hours to get simple papers like a 戶籍謄本. Everybody was waiting, the staff and the people. I wrote a note and placed it in the suggestion box of the office:

Yesterday and today, I received this email as an answer:

Is there anybody who would like to contact with them and see if there is a way to let us contribute ? (my Chinese might not be good enough to talk to them).