CfA note-taking
Key Projects and Stories to Follow Up
- GetCalFresh: see video
- CleanMyRecord: see video
- code.gov & The People’s Code: launch video
- http://www.bnext.com.tw/article/41704/u-s-government-launches-code-gov
- why open source is good for gov (see Robin Carnahan’s talk)
- CfA Fellowships
- New York City: Worker Connect
- Kansas City: ReqCheck
- Seattle: RideAlone Response
- Salt Lake: ClientComm
- Long Beach: BizPort
- New Orleans: PostingPro
- Some key concepts and talks
- Agile design - Kirby
- from stories to narrative
- from big data to data science. data-driven policy (see A Conversation with DJ Patil)
- Quotes
- "Go forth with humility"
- https://twitter.com/hashtag/CfASummit?src=hash&ref_src=twsrc%5Etfw
- "Cultivate the Karass" also see video
- "Justice is getting implementation right."
CfA vs. g0v
https://docs.google.com/document/d/1xwHu4ZIDUvVdC1OwhKZdWbyBsRNBlrkFN5FK3CvkVmU/edit
場次分配
Day One
1:30
MG: Public-private partnership success in civic tech
- OR: Inclusive design: building empathy for innovation
Yuren: Applying the GetCalFresh playbook to criminal justice
Kirby: The future of streets: hacking Streetmix for community-based outreach
Billy: A time of transition: what the US can learn from the UK’s Government Digital Service
Ttcat: Charting the course for public engagement
3:15
MG: Expanding access to opportunity through open data
- OR: Reducing crime, building trust: the role of data in policing
Yuren: Swipe right for a job: 21st-century workforce
Kirby: Developing digital solutions to pressing public problems or
- Government style guides: ensuring accessibility for underrepresented users
Billy: Reducing crime, building trust: the role of data in policing
Pre-trial justice at scale
ttcat: Connecting the public with environmental data
Day 2
9:00
MG: Data at work: empowering the nation’s workforce to determine their economic future
Yuren: GetCalFresh: community-based organizations as users
ttcat: Code for All: civic tech around the world
Billy: Digital services for prisoners and their families
Kirby: Startup in a Day: how cities use tech to help small business entrepreneurs
10:45
MG: Scaling open procurement reform for better outcomes
Using design thinking to achieve the outcomes that matter
Yuren: (changed)
- Workforce development: how technology is improving service delivery
Transparency beyond the public information office
Kirby: Designing a government system in a day
Billy: Bridging the gap for victims of crime
ttcat: Co-creating the future of the Brigade network
November 2: Morning Main Stage
UK GDS
- How to let policy makers know what "users" want
- Lean startup mindset for policymaking
- Digital gov > open gov (parallel with open data & transparency)
- Not of technological savvy but to re-design the process and services of gov
-
John Hagel / Moving from story to narrative
- a movement needs a good narrative to build a good brand
- examples: Apple
Jenny Lay-Flurrie (Microsoft)/ Accessibility in the modern world
- working on disability
- Unemployment rate of disability people is double then other
- autism hiring program: one blog post brings in 800 resumes!
- Change the way we interview
- more than hiring, we create an inclusive environment:
- recruit ppl with disability + inclusive environment + accessibility product designs
- Products for more than 1.2 billion disability people
- Microsoft.com/Inclusivehiring
Mai-Ling Garcia, Kiran Jain / Building resiliency between community and government
- https://beta.oaklandca.gov/
- Oakland’s problem: underrepresented communities
- co-creating methods for online conversations
- how to build technologies for everyone > Beta.Oaklandca.Gov (pathway to city services, multi-languages)
- building a "table" which everyone has a seat
- Better gov service is build on coummnuinty engagement
- Cultivate innovation
- Building for the users hard to reach, often not been thought of.
Rachel Coldicutt / Designing public services for the furthest first
- goal: improving care for older ppl
- "experience mapping"
- doteveryone
- older ppl are the superusers of NHS (health services), so we started to map the processes & participants of health needs. Handling the needs means communication. So how we improve communication with tech became the key issue.
Amulya Aradhyula, Alicia Mathews / New York City Fellowship spotlight
- Worker Connect
- 4000+ users (HHS case workers)
- transfer related law database to an efficient apps that direct one to the needed info
- Missing the applications
- 11 health agency for 8 million people
- Worker Connect
- interview with caseworker
- Sensitive data + restricted regulations
- Caseworkers are crunched
- help Caseworkers -> help NYC citizens who need
Jessica Cole, Tiffany Wilkinson / Kansas City Fellowship Spotlight
- topic: improve the process of giving vaccines to children
- this is a "human" process. we’re not going to build a "big" tech
- step one: 10 foot long map out the entire process on a long sheet
- step two: see where is the bottleneck
- ReqCheck (app)
- text msg sent to citizens as reminders, cheaper than mails
- What do you need to help sustain this work?
- Building capacity: data boot camp
- Kansas city decided to build a digital office and is now hiring! Pm and coders
- https://codeforamerica.github.io/kansas-city-digital/
Mollie Ruskin / Removing barriers to mobility: redesigning access to public assistance
- topic: how to overturn class structure; start from improving enrollment in social welfare
- create an app to help needed ppl to apply for several subsidies in a simple way
- complex policy, lots of edge cases, limited budgets, legacy IT infrastructure, rules rules rules, changing political priorities
- what are the human experience of enrolling in - or supporting someone to enroll in - critical services?
- ask for story; stand in their shoes
- few steps, good for understand
- need some people to design it and people actually use the program
- http://usds.github.io/benefits-enrollment-prototype
- advice for fellows: go forth with humility
Kim McCoy Wade / Using technology to close the CalFresh participation gap
- CalFresh: SNAP (food stamps) for low-income ppl
- ~$150/month per person on a debit card, for food only
- SNAP participation rate: US 85%; Cal 66%
- #1 goal to simplify customer access
- old
- a lot of mails, which were designed for lawyers not citizens
- new door: web and mobile, phone support
- use website to simplify the apply
- a lot of department
- lessons learned for government when partner with tech sector
- empower innovent...(?)
- train teems in design thinking continuos improvement and change manage management
- make procurement more agile
- Lessons learned for tech sector
- respect government partner’s expertise
- get training in workplace diversity
- treat government innovation leaders as peers
Alan Williams / Voices of GetCalFresh.org
- mission of CalFresh: use tech to lower the barriers of accessing social welfare
- to amplify ppl’s voices (receivers came to share their exp. w/ CalFresh)
A conversation with Reid Hoffman
- JP: in the past, Silicon has an anti-gov narrative. how RH changed it?
- RH: let Silcon Vally folks knows that changing gov makes big differences in ppl’s life
- working together to solve problems
- government has a lot of profession
- continuation is far more important than getting something new and cool
-
November 2: Afternoon Panels
A time of transition: what the US can learn from the UK’s Government Digital Service
Build network over government department
mostly political
they have no idea how to do it.
some people have bias to challenge government
how will it if you try new things and don’t work.
it is the duty to challenge the things that you doing.
改舊政府很難,創造新的很簡單
so create GDS give them hand
GDS幫助跨部會合作
有權限說NO很重要
we are long way in the journey
之後大家就會知道很重要
digital service and IT, what is that story?
we have a center government CTO
security issue
use a lot of year the make things and show them
people in government can push the progress
make culture
clear and begin again
test new things, failed and learn things
sometimes right things is not to do it.
you can not make them doing the right things, but can stop doing the bad things
we didn’t take too much time to package our service...
every country has different issue...
before make a new service, 要研究、熟悉業務,要了解別怎麼用
定期聚會,給他們看好的做事方法
整理:
這講是關於英國GDS與美國USDS的經驗分享談。講者提到,許多政治人物其實不知道該怎麼引入資訊技術到政府當中,而改舊政府很難,創造新的組織卻相對容易,因此才開始建立GDS。他們提到,GDS幫助政府做跨部會政府,還有對政府資訊政策說NO的權限,這很重要。
他們提到,挑戰你做事的方法是一種責任,當然有時候你的新嘗試不一定成功,但在從失敗中汲取教訓後,還是需要持續嘗試用新方法做事,之後大家才會知道這很重要。當然,有時候最好的作法就是不要去做,或許你不能讓他們做對的事情,但至少可以阻止他們做不好的事情。但在新技術之外,更重要的是營造新的文化,要讓公務人員知道,反思現在作事的方式、改進作事流程是他們的責任,要營造不斷嘗試的文化。在嘗試建立新的服務之前,可以先從定期聚會開始,逐步示範好的方式讓他們知道「原來還有這種做事方式」。
我有跟他們提問,有時候在政府內部想要做新的服務,但當描述服務的時候,內部公務人員卻不太理解這個服務到底是做什麼而不願意配合,該怎麼辦?他們回答,有時候可以先做prototype出來,或許只是幾張圖,稍微描述一下這個服務的用途,會幫助他們更快理解你的想法。
Pre-trial justice at scale
http://www.arnoldfoundation.org/
法院沒有研究、數據支持法官pre-trial
建立工具幫助法官判斷
分析1.5Millen的案件,50年內
pre-trail failed
放出來以後被抓回去
放出來以後又犯罪...
減少監獄收容人,因為有些人其實不用被送入監獄
透過數據,減少對人的偏見
顧了200人來跑pretrial system
用資訊系統來掌控pretrial case
https://ecourts.judiciary.state.nj.us/
在跑出PSA pdf之前,要先跑以往的流程,然後才能拿pdf。
法官可以秀出資料,讓辯護人表示意見
可以減少法官處理的時間
用指紋去串警局和FBI資料
把其他case資料收集在一起
在紐澤西,法院和警局一直會分享資料
確定沒有東西遺漏以後給法官看
發現有時候出錯是資料輸入錯誤,不是PSA有問題
有時候辯護人會發現其中資料錯誤,那就重跑PSA
確實未來有打算引入機器學習
希望可以建立準則
如果不願意法院跑PSA,要給一個理由
分析法官不用這個工具的理由
不會分析種族
原始資料不處理,若資料有誤就修正
整理:
這是Laura and John Arnold Foundation做的一個專案Public Safety Assessment™ (PSA),這個專案2014年開始,即將於2017年1月1日開始使用。這個專案主要用在審判之前,法官決定是否要羈押、或是保釋犯人的時候使用,他會從犯人的背景,以及暴力犯罪指數等等,提供法官保釋的建議。他們提到,製作這個系統是為了避免法官對人、或種族有偏見,因此影響他們的決定。
他們說,之前法院沒有研究、數據支持法官裁定是否要釋放犯人,因此他們決定建立工具來幫助法官判斷。這個系統分析了150萬個50年間的案件,分析所謂的pre-trail failed案件,也就是像是保釋了卻跑去犯罪,又被抓回去,還是不出庭的案例,來分析哪些狀況容易導致保釋出問題。他們認為,透過數據分析可以減少對人的偏見,也能減少監獄的負荷,因為有些人其實不用先被抓入監獄。為了開發系統,他們雇了200人左右的人來跑系統。他們認為這個系統可以減少法官處理的時間。
這個系統用指紋去串警局和FBI的資料,收集來自各個機關的資料。由於在紐澤西州,法院和警局時常分享資料,因此運作起來還順利。當系統收集完所有數據,確定沒有遺漏後會印出PDF給法官。
運作上,他們是先輸入該當事人相關資料,然後會跑出系統建議的PDF。法官可以秀出資料讓辯護人表示意見,辯護人可能會認為輸入的一些資料有誤,有誤的話就是修正資料,再次輸入系統再跑一次。當然辯護人也可以說不希望法院跑PSA,那就要給出好理由。如果法官不願意用,也可以給出理由,未來可以分析法官不用的理由。
未來他們有打算引入機器學習的機制,希望可以建立更進一步的準則,讓系統更完善。根據他們網頁上的內容,目前俄亥俄州Lucas縣也有使用,使用後審前被釋放的犯人從14%提升到28%,不出庭的人從41%降低到29%,保釋後再度犯罪被逮捕的從20%降到10%,期中嚴重暴力犯罪的比例從5%降到3%。更重要的是,白人與黑人釋放的比例大致相同,這個系統可以大幅降低種族歧視的疑慮。
http://www.arnoldfoundation.org/new-data-ohio-validates-psa-impact/
Public-private partnership success in civic tech
- partnership
- subjects as partner
- partnership as a way to brainstorm solutions together
- funders also as partner
- set up expectation first; define responsibilities of every partner
- what’s the governance structure
- how to sustain results? It’s important to build an eco-system of civic tech
- culture of "yes"
- Seattle’s exp. >> hackathons facilitated PPP
- local participation is what makes civic tech successful. e.g. in Seattle, privacy is a key concern, so how to consider privacy as developing civic tech solutions
- importance of documentation (to scale up impact and make it sustainable and )
- how to release the skepticism from agencies and get them to come along?
- share successful stories and show the impact
- workshops and trainings
- "translate" the good parts to help communication btw different partners
- Microsoft has started a civic leave policy to allow workers to have one year leave to work in gov
November 3: Morning Panels
Digital services for prisoners and their families
http://www.rootandrebound.org/
http://apdscorporate.com/
https://pigeon.ly/
一開始跑PDS就是去監獄談,沒人覺得有用
在科技與問題(?)之間搭橋
2.2M人
還是有一些需要特別去取得的資源
一開始,幫助沒有高中學歷的人取得高中學歷
擴展業務需要科技
Root and Rebound
3年前開始
幫助重返社會的人取得就業等等資源
每個人都可以拿到學位
幫助他們得到一些就業技能
線上訓練是新的,也有免費的每週固定培訓
讓這些文件不是pdf,是可以搜尋的
很多人不敢用有前科的人
https://pigeon.ly/
可以送照片上去,他們會寄給監獄的人
送電話到skype或某些服務
這造成很大的衝擊
大家知道有些人還會回監獄,有些不會,但如何衡量
沒有資料支持他們的說法
有些銀行甚至不讓有前科的人開帳戶
很多人盡監獄是因為錯誤的決定
有人想帶寵物進去,但監獄說太小了,但對人卻不是太小?
連接營利與非營利組織
你如果知道人會放出來,想法就會不一樣。
我們應該很困惑為何我們需要監獄
懲罰是最小我們應該做的事情
為何要從社會隔離?
我們對他們的責任是什麼?我們社會的責任是什麼?
我們應該對每個人都要有計劃,回歸計畫
離開監獄的人,很害怕科技,你們怎麼治療這樣對科技的恐懼?
如何教他們科技?
監獄理可能沒收手機,所以他們不會用
有的人是不會用觸控手機
教他們如何用,教他們過21世紀的生活
我們創造了許多獨立的系統,可以獨力運作
你要注意介紹的方式
做給他們看
jail use uniform, give them number, to dehumanlize them
科技可以用來改變文化
https://www.codeforamerica.org/news/join-the-free-jail-dashboard-pilot
請監獄開放資料,這樣就可以給他們更多預算
心得:
這講有三間跟監獄相關的新創公司參與與談。
首先是 APDS,他們提供監獄無紙化服務,也就是在監獄內搭建一個受限的內網,導入數位書籍與平板電腦,也允許受刑人收信。透過這個方式,減少實體物品出入,也減少監獄內的走私。另外他們也透過這個方式提供監獄內的人一些課程,方便他們在出獄之前就做一些培訓,出獄後才能快速與社會接軌。他們希望使用科技幫忙解決受刑人出獄後難與復歸的問題。
http://apdscorporate.com/
Root and Rebound 是一個基金會,3年前,他們從關心更生人復歸開始,一對一的服務了100個更生人。很快,他們就發現這些人的復歸之路有許多的障礙,有些政府資訊被淹沒在不起眼的地方而難以找到。同時,1對1的服務根本無法服務大量從監獄出來的更生人。2014年,他們進行了14個月的研究之後,2015年發佈了一本「Roadmap to Reentry: A California Legal Guide」,告訴更生人,該去哪裡找到他們該找到的資源。現在,他們推動更多法律與社區教育,希望可以幫助更多更生人復歸社會。
他們有線上訓練,也有免費的每週固定培訓,也努力讓他們的相關文件不只是用pdf呈現,也能用搜尋引擎搜尋相關內容。
https://pigeon.ly/
pigeon 這間公司提供受刑人家庭一個方便的遞送服務。許多監獄不允許受刑人使用網路工具,因此他們製作了一個手機app,如果對手機app分享照片,他們就會把照片印出來寄給受刑人。他們也提供一些特定的skype帳號,受刑人的家人打電話過去留言以後,他們就會把留言寄送給受刑人聆聽。他們提供這些服務,是希望讓受刑人可以持續與家庭保持連結,不要喪失復歸社會的希望。
他們有提到,很多人進監獄是因為做了錯誤的決定,因此可以的話,應該盡力讓他們出獄後,可以復歸社會,修正他們以前的錯誤。但問題在於,美國的監獄採用了許多「dehumanlize」的手段。比如制服,比如用編號,讓一個人受到非人性的對待。有人想帶寵物進監獄,但監獄跟他們說,監獄太小,沒辦法放寵物。但監獄卻有空間可以關人,他感到不解。等到出獄後,有些銀行甚至不讓有前科的人開戶,結果讓他們更難找工作。
我有提問,在台灣,許多人都認為犯罪者罪有應得,本來就不用多替他們想。該怎麼回應這種想法?APDS的Chris Grewe說,眼光要放遠一點,關進監獄的人大部分都是要放出來的,如果想到這一點,想法就會很不一樣。他說,我們應該對需要監獄這件事感到困惑。懲罰是最不應該做的事情,我們應該思考,對這些受刑人,我們對他們的責任是什麼?社會的責任是什麼?為何要社會隔離?我們應該要對每個人都有復歸社會的計畫,而不是關進去「懲罰」就好。
也有人提到,許多離開監獄的人會有數位落差,會害怕科技,他們如何幫助更生人客服對社會的恐懼?講者指出,過往監獄會沒收手機,久了這些人也不會用手機了,有的則是不知道怎麼用觸控手機。但問題是,有許多工作需要email信箱才能應徵,因此需要一些培訓,幫助他們學習使用手機,教他們過21世紀的生活。
他們也期待,監獄未來可以更開放一些,或許可以利用經費鼓勵那些願意開放更多資料、更透明的監獄。
Data at work: empowering the nation’s workforce to determine their economic future
- education data to help students find their future jobs
- background: Obama’s administrative’s The First Lady’s Reach Higher & TechHire
- Future Plans app: game-like app with avatar to explore opportunities; heat map of jobs
- Pairin: mapping soft skills to hard data; match job seekers to the most suitable jobs with various qualities as factors, e.g. EQ, virtues, personalities etc.; the system also integrate functions like drafting cover letters, resumes, etc.
- Opportunity at Work
- TechHire, Opportunity@Work’s flagship project, is a national initiative to create pathways for more Americans to access well-paying tech jobs and expand local tech sectors in communities across the country.
- Markle:
- 70% america don’t have college degree, which is required for most jobs
- work w/ employers to train potential workers: online training and offline courses
Spending Data / Data Act
- open from beginning
- agile for data schema & broker software, very tight feedback loop
- public comment on mockups
- build community between agencies
- the task force assembled without org change, got executive sponsor and buyins
- demonstrate value - agencies now see better what theirselves on doing
- failures:
- gsa owns usaspending before 2014, then transfer to treasury
- 2015 relaunch went terrible (on april 1st). released in a sudden, angered scrappers and congress researchers etc
- must do incremental releases
- explaining agile to GAO: important to show them the full process and
- do not wait for policies. make something.
- omb + treasury + inter agencies advisory committee for data quality review
- agencies already have visions for DATA Act 2.0 after next May
Scaling open procurement reform for better outcomes
- Sunlight & Open Procurement Data
- HKS Government Performance Lab
- result-driven contracting engagement
- open contracting data increase vendor participation & competition, enhanced accountability to residents, info sharing,
- Open Contracting Partnership
- data standard
- municipal open contracting research
- world first open contract: Mexico City http://www.contratosabiertos.cdmx.gob.mx/
Bridging the gap for victims of crime
http://ovc.ncjrs.gov/vision21/
只有9%的嚴重暴力受害者使用服務
54%沒有回報受害給執法者,看起來使用的人不多
有許多人沒有跟警察回報
VOCA
https://www.justice.gov/blogs
https://www.justice.gov/opa/blog/working-together-prevent-cycles-harm
看起來是收集數據、分析,並給國家一些政策建議的方式
德州取得服務的比例很高,為何?
November 3: Afternoon Main Stage
What if we actually gave people second chances?
- criminal record impeded ppl from getting jobs/opportunities out of jails. now, with new policies, criminal record can be cleared after a certain amount of time, but the process is long and difficult (may take 2 yrs)
- app "clear my record" that helps to apply for "clean my record" in few mins.
- https://www.codeforamerica.org/products/clear-my-record
- "justice is getting the implementation right"
- 這個10分鐘的表單填完後,資料會送給三個不同地方的公設辯護人,讓公設辯護人幫忙跑流程。
https://www.codeforamerica.org/products/clear-my-record
Clean my record是加州地區的一個計畫。原先這個地區有些方案讓輕罪的更生人可以申請清除自己的犯罪前科,方面他們找工作,畢竟有前科,有些老闆不會雇用,會增加許多回歸社會的風險。
他們組織了一堆志工去協助更生人實際去跑流程,卻發現其中困難重重。整個流程跑完需要兩年,還需要在三個不一樣的地方待上數個月不等的時間。這些更生人就算原本有工作,也會因為跑的過程需要各種配合而再次失去他們的工作。
他們研究整個過程後,製作了一個十幾分鐘就可以填寫完成的表單,填寫完成後,資料會送交給三個不同地區的公設辯護人,請這些公設辯護人幫忙跑流程,讓申請更加便利。在他們推出Clean My Record app之後,申請計畫的人數量增加了許多。
Seattle Fellowship Spotlight
- police receive huge demand about mental care
- Seattle gets ~10,000 calls about people who suffer from mental heath issues each year
- only jail and hospital can send to, no other resources
- Seattle Police has Response Plan (the alternative option besides jails and hospitals): The crisis response unit follows up on the most acute cases
- Seattle fellow built an app that help officers to record and give better service to ppl in need
- user testing: 70+ officers -> work flow
- RideAlone Response
Working together to reduce racial disparities in the justice system
- SF PD: research discovered that we (SF) are more likely to arrest ppl of color compared to other places. BRP report.
- 有色人種被起訴的比例高
- using data: in addition to this landscape we have recently discovered extreme racism in some officers
- location of police report drug crime found mostly in colored communities
- problem that using machine learning to predict where would be new crime
- Coders - you have the power to do tremendous good or tremendous harm. Please think carefully about the biases in your data, and whether what you create will reinforce those biases.
- 把各種罪分成七類
- 5/˙7 的類別,黑人容易被起訴
- drug crime, 79% white, 不被起訴
- 一個只用重要指標判斷的系統
- by examining prosecution data carefully, we changed the system by (1) prosecution needs approval (2) mixture of senior and younger prosecutors
Salt Lake County Fellowship Spotlight
- ClientComm: allow case manager to keep track of their clients
- https://www.codeforamerica.org/products/clientcomm
- "gov service should always starts and ends with people"
A Conversation with DJ Patil (White House Chief Data Scientist versus Tim O’Reilly )
- O’Reilly: the key of data science is "to discover"
- DJ: what’s news is how do we use these data across agencies and put it in front of the public
- DJ: ask ppl to open data without telling them why (the mission), then ppl don’t know why it is necessary. To have data scientists in the room is to allow an insight on how data can provide different perspectives
- 沒有任務,人們拿到資料也不知道可以幹嘛
- O’Reilly: the key is to find the relationship btw data and the problem at stake. Which means to be a good data scientist is not only to have tech skills but also to engage in issue and topics.
- We need to build people with context
- right ppl to get involve with in a topic/issue: policy makers, tech ppl, and most importantly, users.
- data-driven policy: new policy often starts from no data, so data-driven policy means to start to discover
- we should move from open data to data science
https://medium.com/@USCTO/fd2008df76e4
Improving the economic well-being of low-income Americans
- "making the pie bigger and making the pie for everyone"
- Living Cities
- Meet people where they are:
- 犯罪者不容易找工作,因為常常要定期到法院回報
- Build the text system:95% has cellphone
- Business.lacity.org
- BRIDJ: Kansas
- LinkNYC: www.link.nyc
- Gov + tech with know what people need could create real success and long term impact
Long Beach Fellowship Spotlight
- how to make Long Beach good for "entrepreneurship for everyone"
- testing from small things we can do, then developed into something big
- BizPort
- Not just building the website but the system
- analytics club
Design as the great disrupter
IDEO!!!! International design company witch invented the idea "Human-center design"
Resume template -> someone don’t necessarily need a class, they just need resume
Someone just need money, or someone don’t know how to transfer their skill to new industry
New framework to think
New Orleans Fellowship Spotlight
New Orleans
52% African American men don’t have work
Improve job seekers experience
Inspirational to actionable
Accessible
Supporting the humans -- not replacing them
PostingPro
44% African American men don’t have work
Collaborating to improve youth employment programs
Boston
Disappearing summer job
Summer job is First introduction of workforce
8000 applications a year but only able to place 3000, took 14min per placement, requires face to face, phone
Design a faster, better placement algorithm
Redesign the application
19% young people accept the job entirely by email, Saving 8.8 weeks work time
How to reach young people? Not everyone on email
Evaluation by data
Staffs can spend time doing the things that matter more
(break)
Building the tech talent pipeline and advancing local businesse in the Bay Area
幫助政府雇好人才
幫助好人才到政府裡工作
如何幫助政府開出好職缺?
user center, data driven
用bootcamp教有色年輕人做RWD網頁
hackthehood
http://www.hackthehood.org/
9 partners, 12 bootcamps, 160 youth,
tech ecosystem inclusive for all
Using behavioral science to help governments improve their hiring practices
government digital service
- design policy with real humans in mind
- 94% staff in Silicon Valley firms are white / 2x ’John’ than women
- US 不放年紀在履歷上,不過還是會從其他地方觀察出年紀
Robin Carnahan / Do it now: the importance of bringing technologists to the table
Robin Carnahan, 18F
Digital design templates
Get the idea what the elected people really care
Use the Open source for limited budget
Boston.gov on github
- https://analytics.usa.gov/
- https://www.usaspending.gov/Pages/Default.aspx
- https://github.com/18F/analytics.usa.gov
The Open source tools can do: They can help each others. Share.
Wait Wait Don’t Tell Me: procurement edition
procurement game!
The White House and the People’s code
- The People’s Code
- gov websites will be open code
- gov will use open source software
- github: https://github.com/presidential-innovation-fellows/code-gov-web
- https://vote.gov/
- the most visited government website in US because of FB’s vote reminder feature https://www.vets.gov/
Year 4: the evolution of the Brigade network
- 4yrs ago CfA began Brigade to foster local communities; grow to 80 brigades
- project focused --> traction in community --> sustainability
- donate your used laptops
Aligning around a shared vision and taking civic tech to scale
- Sheba
- civic tech has international impact and we’re building a code for all network
- what’s the new goal >> changing the governments’ practices, but it’s harder to measure the impact
- Stacy
- the growth of civic tech in the us from 2013-15: growing across the us. civic tech meetups has been happening in 48 states (among 60 states)
- civic tech is scaling
- Libby
- the culture has changed ’cos of CfA in Oakland; leadership among the population
- Andrew
- i worried that civic tech is hard to scale because the gov is too dysfunctional to scale. There is no more threat to civic tech than Trump to be the president (lol)
Innovating inside the lines: how we changed the veteran experience from the inside out
(marina martin, chief technology officer, u.s. dept ...)
- bar code on green folder makes marina a genius. design is powerful!
- SSL not working, please update pdf reader...
Closing Keynote with Jennifer Pahlka